(48) 999316100 / 999853253 (49) 991120073

Reservation Policy

Reservation Policy Rio do Rastro

  • Check-in: From 3pm to 12pm
  • Check-out Until 11:00am hours 

Cancellation Policy: Cancellations must be made ​​by e-mail by the person who made the reservation.
We clarify that the signal should be calculated on the total value of the daily contracted period;

  • Cancellation 30-16 days before hosting ................... 20% retention signal;
  • Cancellation 15-10 days before hosting .................. 50% retention signal;
  • Cancellation of 9 days before the scratch host Retaining .................. 100% of the signal;

Additional children and adults

  • Free! One child under 2 years free of charge.
  • Free! One child under 3 years stay free of charge when using existing bed.
  • Maximum capacity of extra beds in a room is 2
  • Maximum capacity of baby crib in a room is 1
  • Any type of extra bed or baby crib is upon request and needs to be confirmed by the hotel.
Services included in the rates:
  • Breakfast.
  • Leisure and entertainment (canoe trip);
  • Spa: with indoor heated pool, sauna and steam room, fitness room, jacuzzi (for 6 people) outdoors;
  • Sport fishing (Rainbow trout - if you want to take the fish home, the pound and packing the fish will be charged separately);
Services not included in the rates:
  • Drinks, Rio do Rastro Eco Resort has a full bar with domestic and imported liquors, plus an excellent wine list, therefore guests are not allowed to bring their own liquor to the Resort. If this occurs you will be charged a fee per bottle;
  • Phone, fridge, minibar, massages, tours with 4x4 vehicles Tribe Sierra Ecotourism and Horseback Riding;
  • Ecological Trails - with a guide.
  • Pets
  • Pets allowed upon request. Additional costs will apply. Please check directly with the hotel.

Credit cards accepted
American Express, Visa, Euro / Mastercard, Diners Club
The hotel reserves the right to pre-authorize a credit card.

Important information

To secure your booking you will need to approve the amount of 50% to the credit card provided.

Payment Terms:

The remainer balance will be charged at check out with the extra services (and fees) - We accept cash, check or card; debit / credit  (Visa / Mastercard / Diners / American Express);

WARNING:

If you decide to leave in the middle of the contracted period (package) we will require payment of the total pre-established;

By placing your reservation you agree with all the rules mentioned on this page;
In case of cancellation without prior notice to the Resort, no refund or credit transfer, the Resort will use the value as a compensation for partial loss.

As Rio do Rastro Eco Resort has only 18 UH's (housing units),  (no-show) is a very significant loss for the company.

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